Wazo Khiba · Business Manager (F&I)
Business Manager · F&I

Wazo
Khiba

Dealer Relationship Expert & Sales Leadership Professional

Sandton, Johannesburg
082 459 1148
[email protected]
Get in Touch View Experience
17
Years of Experience
153%
Peak Target Achievement
2×
National Awards Won
Scroll to explore
01 · Professional Summary

Results-driven Business Manager with 17 years of progressive achievement in financial services, vehicle finance, and dealer relationship management. Proven track record of exceeding sales targets by up to 153%, building high-performing teams, and driving profitability through strategic business development. Expertise in FAIS, FICA, POPI, and NCA compliance, with IDA licensing and comprehensive knowledge of value-added products, risk mitigation, and second gross profit optimization.

02 · Core Competencies
F&I Management
Regulatory Compliance
Sales Leadership
Dealer Relations
Business Development
Team Coaching & Training
Profit Optimization
Strategic Planning
Stakeholder Management
03 · Professional Experience
Feb 2024 – Present
Auto Net
Western Cape
Business Manager (F&I)
Current Role
  • Manage F&I operations licensed under IDA, ensuring full compliance with FAIS, FIC, POPI, and NCA legislation
  • Lead dedicated sales team to achieve prescribed targets while maximizing second gross profit through value-added product sales
  • Conduct comprehensive client due diligence and provide expert insurance product advice, balancing profitability with customer protection
  • Deliver monthly and weekly departmental income, expense, and sales reporting to senior leadership
  • Provide ongoing sales training, product education, and customer service excellence initiatives to enhance team performance
Jul 2019 – Jan 2024
Innovation Group
Western Cape
Dealer Relationship Manager
4.5 Years
  • Grew and defended profitable market share by originating new business opportunities and meeting predetermined sales targets
  • Managed portfolio of client-focused dealers with emphasis on product sales, customer retention, and comprehensive sales training
  • Served as key point of contact between organization and clients, answering queries and promoting Innovation Group products
  • Built and maintained robust relationships with internal and external stakeholders, ensuring customer service excellence
Best Regional Dealer Sales Team Award — 2022
2017 – 2019
ABSA Vehicle & Asset Finance
Eastern Cape
Sales Support Manager
2 Years
  • Successfully managed entire Eastern Cape region, providing leadership, coaching, and daily mentoring to exceed sales commitments
  • Conducted comprehensive needs analysis across clusters, identifying market opportunities and communicating findings to stakeholders
  • Responsible for training, pricing strategy, and structuring regional budget projections for short and long-term planning
  • Managed process changes, system implementations, and staff upskilling to ensure seamless operational transitions
  • Collaborated closely with Credit managers and Production Centre to retain clients and onboard new business efficiently
Apr 2012 – Oct 2017
ABSA Vehicle & Asset Finance
Somerset West
Business Development Officer
5.5 Years
  • Managed comprehensive dealer portfolio to achieve sales production, increase market share, and drive profitability targets
  • Established and nurtured relationships with new dealers while executing strategic client and dealer visitation programs
  • Facilitated orientation programs and contracted sales targets with business managers and dealer principals
  • Enhanced ABSA brand visibility through strategic placement of promotional materials and regular performance analysis meetings
Best Performing BDO — 153% of Target Achievement (2015)
Jul 2008 – Mar 2012
ABSA Bank Retail
Somerset West
Sales Consultant
3.5 Years
  • Conducted thorough customer needs analysis to provide appropriate banking advice and product solutions
  • Served as single point of reference for customer onboarding and end-to-end sales fulfillment
  • Ensured strict compliance with FAIS, FICA, and NCA requirements in all customer interactions and transactions
  • Led customer-centric culture, driving satisfaction, loyalty, and efficient complaint resolution
04 · Awards & Recognition
2022
Best Regional Dealer Sales Team
Innovation Group
★
2015
Best Performing Business Development Officer
ABSA Vehicle & Asset Finance · 153% of Target
★
05 · Education & Certifications
Postgraduate Diploma in Business Management
MANCOSA  ·  NQF 8
In Progress
Advanced Diploma in Business Management
MANCOSA  ·  NQF 7
2023
Advanced Certificate in Banking
Milpark Education  ·  NQF 6
2020
First Level Regulatory Examination (FAIS Compliance)
Regulatory Certification
2012
Banking Service Advice
Milpark Education  ·  NQF 5
2008
06 · Technical Skills
Microsoft Office Suite
Excel, Word, PowerPoint — Advanced proficiency
Banking & Finance Systems
COR, E2E — Expert user across platforms
Regulatory Compliance
FAIS · FICA · POPI · NCA · IDA Licensing
07 · Professional Profile
A forward-thinking
financial services leader.

Proven ability to navigate complex environments while delivering measurable commercial outcomes.

Build and lead high-performing teams in competitive financial services environments
Navigate complex regulatory frameworks while driving business growth and profitability
Develop strategic partnerships that deliver sustainable revenue and market share expansion
Balance customer protection with commercial objectives through value-added product expertise
Adapt quickly to changing market conditions and implement innovative solutions to business challenges
08 · Let's Connect

Ready to drive results
together?

With 17 years of financial services expertise and a proven track record of exceeding targets, let's explore how I can add value to your organisation.

082 459 1148
[email protected]
Somerset West, Western Cape
Send Email Call Now
Oaitse Emmanuel Khiba
References Available Upon Request